PetivoArt custom portrait orders are prepared after we confirm the design proof with you.
Design proof timing
After checkout, we contact you within 24 hours to confirm the design proof. If you selected upload after order, we will also collect the pet photo by email before proof approval.
Production and shipping
Once the design proof is approved, the portrait moves to printing and packing. Standard transit time after shipment is usually 5-7 business days.
Order details
Your order keeps the selected canvas size, pet count, finished type, note, proof speed, optional digital copy, and photo plan attached to the item.
Shipping costs and taxes
Standard shipping is free for custom portrait orders. Taxes or additional fees, if applicable, are shown before you submit the order.
Address accuracy
Please review the shipping address carefully before submitting the order. If you notice an address issue, contact support as soon as possible with your order number.